Consumer Rights on Faulty Goods – 4 basic rights

Introduction to Consumer Rights

If you have a problem with consumers rights when you buy goods or services, that you have paid for, you may wish to know what your legal rights are. From faulty or counterfeit goods to poor service and dangerous contractors, as a consumer, you are protected by English law. In this article, we will explore your legal rights and obligations as a consumer”.

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 What is on this page?

  • Introduction to consumer rights
  • Satisfactory Quality
  • Fit for the Purpose
  • Refund or Replacement
  • Faults within 6 Months of Purchase
rights Consumer Rights on Faulty Goods - 4 basic rights

Goods or Services must be of Satisfactory Quality

Under Civil Litigation, The key piece of legislation is The Consumer Rights Act 2015, which has replaced several pieces of the old law. It states that any goods purchased must be of satisfactory quality (not damaged or faulty). ‘Satisfactory’ in this sense means that a reasonable person would accept the goods in the circumstances. If the items are high-end luxury items, the standard will be higher than budget, low-cost items.

Goods must be Fit for the Purpose

The goods must be fit for the purpose that they are supplied for rights of consumers, as well as any purpose agreed on between the consumer and the seller. The goods must also be as described by the seller.

It is important to note that any claims made under the UK Consumer Rights Act 2015 are against the retailer and not against the manufacturer.

image 1 Consumer Rights on Faulty Goods - 4 basic rights

Refund or Replacement

You will be entitled to a full refund if the goods do not meet all of the above requirements, i.e. satisfactory quality and fit for the purpose, but note that claims must be made within 30 days from the date that you take ownership of the item. After 30 days the retailer is not obliged to offer a full refund but may offer another resolution, in the form of repairing or replacing the item.

Faults within 6 Months of Purchase

For consumer protection, If you find a fault in the product within the first six months of ownership, unless the retailer can prove otherwise, the Consumer Act assumes that there was a problem with the goods before you purchased it.

After six months, it is up to the purchaser to prove that the goods were faulty before purchase.

Overall there is a six years limitation period.  You are entitled to make a claim within the limitation time against a retailer who refuses to replace or repair faulty goods.

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